Privacy Policy

I. Introduction

Thank you for using the services provided by HookFlix AI Inc. (“HookFlix,” “we,” “us,” or “our”) through the HookFlix platform, website, mobile applications, creator tools, AI content tools, IP marketplace, and related services collectively referred to as the “Services.”

When you use HookFlix, we may collect and use certain personal information. We value your privacy and are committed to protecting your personal information in accordance with applicable laws and regulations.

This Privacy Policy explains how we collect, use, store, disclose, transfer, and protect your personal information, and describes your privacy rights and choices.

By registering, logging in, accessing, or using HookFlix, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

II. Personal Information We Collect

We may collect information you provide directly, information generated during your use of the Services, and information collected automatically, including:

2.1 Account Information

When you register, log in, or use HookFlix, we may collect your name, email address, phone number, username, nickname, password, avatar, gender, date of birth, country or region, and other account information.

If you log in through third-party accounts such as Google, Apple, Facebook, or other social login services, we may collect information authorized by those services, such as your name, profile picture, email address, user ID, and other identifiers.

2.2 Profile and User Content

We may collect content you create, upload, publish, submit, share, or otherwise provide through HookFlix, including scripts, videos, images, audio, subtitles, comments, messages, creator profiles, IP listings, project descriptions, and AI-generated content.

Some User Content may be visible to other users depending on your privacy settings and the features you use.

2.3 Device and Log Information

We may automatically collect device and technical information, including device model, operating system, browser type, IP address, device identifiers, advertising identifiers, app version, language settings, network type, crash logs, performance data, access time, usage logs, and system activity.

2.4 Usage Information

We may collect information about how you use HookFlix, including viewing history, search keywords, watch time, clicks, likes, comments, bookmarks, shares, downloads, subscription activity, ad interactions, creator tool usage, AI generation history, IP marketplace activity, and other interactions.

2.5 Payment Information

If you purchase subscriptions, credits, paid episodes, creator services, IP licenses, advertising services, or other paid products, we may collect transaction information such as product purchased, payment amount, order number, channel ID, transaction status, and billing-related information.

We do not directly collect full payment card numbers or payment passwords. Payments may be processed by third-party payment providers such as Apple, Google, Stripe, PayPal, or other payment partners.

2.6 Customer Support Information

When you contact us for support, we may collect your contact information, communication records, support request details, account information, and other information necessary to respond to your request.

2.7 Advertising and Recommendation Information

We may collect advertising identifiers, device information, location information, viewing behavior, search history, interests, purchase history, and usage patterns to provide personalized recommendations, content ranking, advertising, and marketing.

2.8 Permissions

Depending on the features you use, HookFlix may request access to your device camera, photo library, microphone, notifications, calendar, or storage. You may disable permissions in your device settings, but some features may not work properly.

2.9 Surveys, Promotions, and Events

If you participate in surveys, contests, promotions, campaigns, or events, we may collect your name, email address, phone number, country or region, participation records, and other information you provide.

III. How We Use Personal Information

We may use your personal information for the following purposes:

To provide, operate, maintain, and improve the Services;

To create and manage user accounts;

To provide streaming, creator tools, AI content tools, IP marketplace functions, and monetization services;

To process payments, subscriptions, purchases, refunds, and transactions;

To personalize content, recommendations, search results, and advertising;

To provide customer support and respond to inquiries;

To send service notices, security alerts, updates, and administrative messages;

To send marketing and promotional communications, subject to your preferences;

To detect, prevent, and investigate fraud, abuse, security incidents, illegal activity, and policy violations;

To protect the rights, safety, and property of HookFlix, users, creators, partners, and the public;

To comply with applicable laws, regulations, legal processes, and government requests;

To analyze usage trends, improve product performance, and develop new features;

To support business transfers, financing, mergers, acquisitions, reorganizations, or asset sales.

We may also use aggregated, anonymized, or de-identified data for analytics, research, business development, and service improvement.

IV. How We Share and Disclose Personal Information

We may share or disclose your personal information in the following circumstances:

4.1 With Your Consent

We may share information when you request or authorize us to do so.

4.2 With Service Providers

We may share information with third-party service providers that help us operate the Services, including cloud hosting providers, analytics providers, payment processors, customer support providers, advertising partners, security providers, email providers, and technical service providers.

4.3 With Affiliates

We may share personal information with our affiliates, subsidiaries, and related companies for purposes consistent with this Privacy Policy.

4.4 With Business Partners

We may share necessary information with content partners, creator partners, IP licensors, advertising partners, payment partners, marketing partners, distribution partners, and other business partners to provide and improve HookFlix services.

4.5 With Other Users

Information you choose to make public, including your profile, comments, creator page, public content, IP listings, or marketplace information, may be visible to other users.

4.6 For Legal and Safety Reasons

We may disclose information if required by law, court order, subpoena, government request, legal process, or if we believe disclosure is necessary to protect our rights, prevent fraud, enforce our agreements, protect users, or address security or safety issues.

4.7 Business Transfers

If HookFlix is involved in a merger, acquisition, financing, restructuring, bankruptcy, asset sale, or similar transaction, your information may be transferred as part of that transaction.

4.8 Advertising and Analytics Partners

We may allow advertising and analytics partners to collect information through cookies, SDKs, APIs, pixels, and similar technologies for ad measurement, personalized advertising, fraud prevention, and analytics.

V. Cookies and Similar Technologies

We and our partners may use cookies, SDKs, pixels, tags, scripts, local storage, device identifiers, and similar technologies to:

Keep you logged in;

Remember your preferences;

Improve platform performance;

Analyze usage and traffic;

Provide personalized recommendations;

Measure advertising performance;

Prevent fraud and improve security.

You may manage cookies and tracking technologies through your browser, device settings, or platform controls. Disabling cookies may affect some features of the Services.

VI. How We Store and Protect Personal Information

We may store and process personal information in the United States, Singapore, the European Economic Area, or other countries where HookFlix, its affiliates, or service providers operate.

We use reasonable administrative, technical, and organizational measures to protect personal information, including encryption, access controls, data isolation, internal policies, and security monitoring.

However, no internet or electronic system is completely secure. We cannot guarantee absolute security of your information.

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

VII. Your Rights and Choices

Depending on your location, you may have the right to:

Access your personal information;

Correct inaccurate information;

Delete your personal information;

Withdraw consent;

Object to certain processing;

Restrict certain processing;

Request data portability;

Opt out of marketing communications;

Opt out of personalized advertising or sharing for cross-context behavioral advertising where applicable.

You may exercise these rights by contacting us at:

support@hookflix.net

We may need to verify your identity before processing your request.

VIII. Children and Age Restrictions

HookFlix is not intended for children under 18 years old, or the minimum age required by applicable law.

If you are under the age of majority in your jurisdiction, you may use HookFlix only with the consent and supervision of a parent or legal guardian.

If we learn that we have collected personal information from a child without required consent, we will delete such information as soon as reasonably practicable.

Parents or guardians who believe that a child has provided personal information to HookFlix may contact us at:

support@hookflix.net

IX. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws.

Where required by applicable law, we will use appropriate safeguards for international transfers, such as standard contractual clauses, data processing agreements, or other lawful transfer mechanisms.

X. Third-Party Services

The Services may contain links to third-party websites, apps, payment providers, social media platforms, analytics tools, advertising networks, AI providers, or other services.

This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of those third parties before using their services.

XI. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by posting a notice on HookFlix, sending an email, or using other reasonable methods.

Your continued use of the Services after the updated Privacy Policy becomes effective means you acknowledge the revised policy.

XII. Contact Us and Complaints

If you have any questions, requests, complaints, or concerns about this Privacy Policy or our handling of personal information, please contact us at:

HookFlix AI Inc.

Dublin, CA 94568

United States

Email: support@hookflix.net

Website: https://www.hookflix.net

We will respond to your inquiries promptly upon receiving them and verifying your user identity.

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