Account and Data Deletion

Delete your account in the HookFlix app

1. Open HookFlix and sign in to the account you want to delete.
2. Open Profile, then select Settings.
3. Select Delete Account and confirm the deletion request.

Delete your account on the website

1. Sign in to your account at www.hookflix.net.
2. Open Profile from the account menu.
3. Select Delete Account and confirm the deletion request.

Request deletion by email

If you cannot access your account, email support@hookflix.net from the email address associated with your account. Include your HookFlix account email and state that you are requesting account deletion. We may verify your identity before processing the request.

Data deleted or anonymized

• Account and profile data, including your email address, nickname, avatar, and connected sign-in identifiers.
• Session data, preferences, and device or app instance identifiers associated with your account.
• Watch and search history, favorites, and other account activity that we are not required to retain.

Data that may be retained

Limited records may be retained when required for legal, accounting, security, or dispute-resolution purposes:

• Payment, subscription, transaction, and refund records required by tax, accounting, or consumer protection laws.
• Security, abuse-prevention, and fraud-prevention records needed to protect users and the service.
• Support or legal records needed to resolve an active request, dispute, or legal obligation.

Retained records are restricted to these purposes and are deleted or anonymized after the applicable retention period expires. Backup copies are removed through our routine backup rotation.